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Work Skills - An Introduction to Business Administration and Customer Service

Day of week:
Delivered online
13:00 - 16:00
7 weeks

This course has started, but it may still be possible to join it. Please call 03000 41 22 22* and ask to be put through to the Centre where the course is running

This Work Skills and Employability Course will support students in readiness for the workplace. This course is delivered online live. Each session might be delivered by a different tutor.

There are 7 modules:
1 Business; administration; and customer service – similarities and differences; example sectors, organisations and roles.
2 Employee rights and responsibilities.
3 Health and Safety at Work.
4 Communication skills for administration and customer service including email, phone and face to face.
5 Working with documents including data protection (GDPR).
6 ICT skills, social media at work, online safety.
7 Customer service skills – internal and external customers.

How will I be taught?

This course will be delivered online.

You can access the class from your computer equipped with a camera and a microphone, from a laptop (where the camera and microphone should be built-in), a tablet or a smartphone.

Before each lesson, the tutor may send you by email essential lesson information/handouts for you to consult in advance, and before the class starts, the tutor will have sent you by email an invitation to join, which will be a simple weblink to click. The system is free, secure and easy to use. Should you have questions about the required equipment, please do not hesitate to contact us by telephone or by email. Instructions are also available on our website

Our subject specialist tutors will deliver using a variety of teaching methods to ensure you achieve your listed outcomes.

What do I need to have with me?

Computer equipped with a camera and a microphone, from a laptop (where the camera and microphone should be built-in), a tablet or a smartphone.

Please have ready a pen and note pad.

What can I do next?

During this course you will receive information, advice and guidance from your tutors who will be able to sign post you to our portfolio of courses including Skills Plus, Study Programmes and Apprenticeships.

What do I need to join the course

This course has been created for those who want to up skill or search for new employment, career plan or an Apprenticeship.

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Joining your course

Delivered online

Click here for more details.

If you require any information about joining this online course then please call 03000 41 22 22* and quote the Course Code ONL/112064/K/FF.