Contact Us

Call us on 03000 41 22 22*

Our centre staff are available between 9am and 5pm, Monday to Friday.

Write to us at:

Community Learning & Skills

The Canterbury Academy
Knight Avenue
Canterbury
CT2 8QA

We want to hear about your experience. Your comments, compliments and complaints help us to improve the services we provide to all customers. We take all complaints we receive seriously and respond as quickly as possible.

To make a comment or complaint about our adult education service, complete the following steps.

Step 1

Raise the issue directly with your tutor, member of the Exams and Learner Services Team or management. Most problems can be resolved this way.

Step 2

If you need to take your complaint further, send a letter to the corporate director or:

Online form

Make a complaint

Email

county.hall@kent.gov.uk

Phone

03000 41 41 41

Step 3

If you are still not satisfied, you have the right to take your complaint to the Local Government and Social Care Ombudsman (LGSCO)

Online form

Make a complaint to the LGSCO

Phone

03000 61 06 14

Or complain to the Department for Education by accessing their Customer Help Portal: Home  - Customer Help Portal

Contact City Hall or the Mayor | London City Hall if you live in a Greater London Authority area.

Responses

You will receive an acknowledgement within 3 working days. A full response to your complaint will be provided within 20 working days. However, in some cases, more complex complaints may take longer to investigate. If there are any delays, we will provide updates on progress.