Terms & Conditions

All our courses are funded by the Department for Education (DfE), Department for Work and Pensions (DWP) or the Greater London Authority (GLA - if you live in the London area) and are free to eligible learners. 

Find out more about Enrolment Residency Eligibility here.

Learning Agreements

The Department for Education (DfE) require us to collect certain information about our learners which you will be asked to provide at enrolment. This information will enable us to secure funding from the DfE to keep course fees as low as possible. 

If your postcode identifies you as a London resident, your Kent Adult Education courses will be funded by the Greater London Authority (GLA).

The DfE and GLA requires us to obtain a signed Learning Agreement from you for each course you attend. It is therefore a condition of your enrolment with CLS to sign a Learning Agreement for each of your courses.

When you enrol via our website you use your online account. This is your CLS Learner portal account. During enrolment you are asked to enter the information required by our funders and are electronically signing the learning agreement for your chosen courses. The information you have entered at enrolment along with details of your learning agreements will be available for you to view securely via your online CLS Learner portal account.

When you enrol via the telephone or in person at one of our local centres, the enroller enters the information required by our funders into our funding system on your behalf.

You will be required to complete and sign either a paper or email version of a Learning Agreement (this is dependent on the type of course). 

This must be completed, signed and returned to us within 6 weeks of the course start date.

How we use your personal information

Our courses are funded by the Department for Education (DfE).

For more information about how the DfE processes your data please refer to their privacy notice:

https://www.gov.uk/government/publications/privacy-information-key-stage-4-and-5-and-adult-education/privacy-information-key-stage-4-and-5-and-adult-education

All courses require our learners to satisfy certain criteria before they enrol. Find out more about Enrolment and Funding Requirements here.

There may be help available if you cannot meet the cost of travel, childcare, books, equipment (including IT equipment), and materials needed for your course or you are experiencing difficulties in accessing the online provision.

The level of help and availability will depend on the type of course you choose; your personal circumstances and income.

Please speak to a member of our Exams and Learner Services team as they will be able to advise on the support available and will assist you in completing the application forms. You will need to apply for financial assistance before you enrol and provide evidence of your circumstances.

Please note that you must be aged 19 or over by the 31st August in the academic year in which your course begins. (Academic years run from 1st August to 31st July)

Kent Adult Education cannot be held liable for errors displayed on our website, third party websites and in publications. Kent Adult Education reserves the right to make changes to published details.

Learners cannot be funded to retake qualifications and levels that they have previously achieved, but all learners who meet eligibility criteria can be fully funded to undertake qualifications at higher levels, this includes GCSEs, Functional Skills and Stepping Stone qualifications (C&G Awards).

Learners who have already achieved an A*-C/9-4 grade at GCSE, will be required to pay the full fee, should they wish to improve their grade.

Courses usually run as advertised, but KAE reserves the right to alter or cancel courses. You will be contacted and offered an alternative course if the original course you enrolled on is cancelled or closed by KAE.

Transfer between courses is sometimes possible. Please speak to your tutor or a member of our Exams and Learner Services team if you wish to transfer to a different course.

If you have enrolled with us before you will have a KAE Learner Number, Username and Password. If known, please quote your Learner Number when contacting us. If you have forgotten your password, please use the ‘Forgotten Password’ link to request your password reminder. This will be emailed to your registered email address. Your website username will be your registered email address.

Please check the start date of your course on the website or as supplied in your enrolment confirmation. If you require any further information or assistance before your course starts, please contact our Learner Experience Team:

By telephoning 03000 41 22 22*

Or by visiting your local centre.

Read the full version here

We are committed to ensuring that everyone feels welcome, valued and respected, be that in centre, in outreach venues or online. We are a diverse community and celebrate this. We aim to promote British Values, Prevent, Equity and Diversity and Safeguarding in all we do. Inappropriate behaviour contrary to this will be challenged including any displayed whilst learning online.

Learners enrolled on an Accredited course will be expected to:

• Attend on a regular basis and be ready to start on time
• Undertake course work outside the classroom
• Sit the examination and ongoing assessments
• Complete the course

Some of our courses have age restrictions – generally students need to be 19 and over.

We want you to enjoy learning with us. If there is anything you wish to tell us, e.g. relating to a disability or medical condition, that may affect your learning or using any of our facilities, please speak to a member of staff.

Some of our centres have refreshment facilities. All KAE centres are designated as non-smoking sites. Please note that whilst attending any KAE course all learners are responsible for the safe keeping of their personal property and coursework. All learners should pay due attention to the health and safety of themselves and others whilst on our premises. Special care should be taken when using equipment and tools.

Please see below the information on call charges* for telephone numbers used on this website:

03000 numbers – Calls cost no more than calls to geographic (01 and 02) numbers and must be included in inclusive minutes and discount schemes in the same way. Calls from landlines are typically charged up to 9p per minute; calls from mobiles typically cost between 8p and 40p per minute. Calls from landlines and mobiles are included in free call packages.

0800 numbers - Calls to 0800 numbers are free from landlines. Charges from a mobile may vary*.

*Please check with your service provider for exact costs.

This is available on request, from your local centre.

All personal information (including credit and debit card details) entered on the KAE website is processed through a secure server link and are encoded for learner security.

Learners living in the Greater London Authority area are not able to enrol on sub contracted courses.

Translations generated by third-party software are outside the control of Kent Adult Education, and we cannot guarantee the accuracy or reliability of such translated content.