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As a learner in CLS, you are entitled to:
- Be treated with respect, dignity, and fairness at all times
- Feel safe and protected from all forms of abuse
- Clear and accessible communication from CLS
- Support for additional learning needs, including reasonable adjustments where required
- Accurate and complete course information, fees, costs and financial support
- Experienced and qualified tutors
- An individual learning plan to track your progress with feedback
- The opportunity to provide feedback and contribute to improving the service
- Complaints to be handled promptly, fairly, and sensitively
As a learner with CLS, you are expected to:
- Treat others with respect, courtesy, and consideration
- Behave in line with British Values
- Avoid any behaviour or language that may be offensive or discriminatory
- Attend regularly, be punctual, and notify absence in advance where possible, including the reason for absence
- Catch up on missed work and fully participate in learning activities
- Complete and submit work on time and ensuring it is your own
- Report any concerns relating to Health and Safety, Safeguarding or Prevent to a member of staff
- Pay all required fees and charges on time
- Inform CLS of any additional learning needs or disabilities
- Keep mobile phones on silent during sessions
- Do not film or record without prior written permission
- Dress appropriately