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Date Published: 19/11/2025
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1. Communication Skills
Why it matters: Strong communication is essential in almost every job. Whether you're writing emails, speaking with customers, or collaborating with colleagues, being able to express yourself clearly and professionally is key.
What employers look for:
- Clear verbal and written communication
- Active listening
- Ability to tailor messages to different audiences
- Confidence in presenting ideas
How to develop it:
- Our Functional Skills English courses help you improve reading, writing and speaking skills for the workplace.
- Employment Essentials courses include modules on workplace communication and confidence building.
- Work Skills and Careers courses offer practical training in customer service, business communication and more.
2. Teamwork and Collaboration
Why it matters: Most jobs require working with others. Employers want people who can contribute to a team, respect different perspectives and help achieve shared goals.
What employers look for:
- Ability to work cooperatively
- Respect for others' ideas
- Conflict resolution skills
- Willingness to support team members
How to develop it:
- Join group-based learning through our Work Skills and Careers courses which often include collaborative tasks and role-play.
- Employment Essentials courses help you understand team dynamics and how to contribute effectively.
- Volunteering or participating in community projects can also build teamwork skills.
3. Problem-Solving and Critical Thinking
Why it matters: Employers value people who can think on their feet, analyse situations and find solutions. Problem-solving shows initiative and resilience - two qualities that are highly sought after.
What employers look for:
- Ability to identify issues and propose solutions
- Logical thinking and decision-making
- Creativity and innovation
- Resilience under pressure
How to develop it:
- Our Employment Essentials courses include modules on decision-making and workplace challenges.
- Functional Skills Maths courses help develop logical thinking and practical problem-solving.
4. Adaptability and Flexibility
Why it matters: The ability to change is more important than ever. Employers want people who can learn new skills, take on different tasks and stay positive in changing environments.
What employers look for:
- Willingness to learn
- Ability to handle change
- Positive attitude toward new challenges
- Versatility in different roles
How to develop it:
- Our National Careers Service Information Sessions can help you explore new career paths and understand how to adapt your skills.
- Employment Essentials courses include personal development and confidence-building modules.
- Work Skills and Careers courses offer training in multiple areas, helping you become more versatile.
5. Time Management and Organisation
Why it matters: Employers need people who can manage their time effectively, meet deadlines, and stay organised. These skills are crucial in fast-paced environments.
What employers look for:
- Ability to prioritise tasks
- Meeting deadlines
- Managing workload independently
- Planning and scheduling
How to develop it:
- Using planners, apps or time-tracing tools can help build these habits.
6. Digital Literacy
Why it matters: In today's digital world, basic computer skills are essential. Employers expect candidates to be comfortable using email, spreadsheets and online platforms.
What employers look for:
- Our Work Skills and Careers courses include digital skills training for beginners and intermediate learners.
- Employment Essentials courses offer support with using technology for job searching and online interviews.
- Functional Skills courses also integrate digital literacy into learning and we offer Functional Skills courses for those looking for an IT qualification.
