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Speaking Skills - Customer Service
Funding area Employability and transferable skills
Book your place
To enrol on this course please enter your course enrolment password into the box below.
Check your eligibility
You must meet the entry requirements for the course
- You must be a UK national, or an Irish national, or an EEA national with pre-settled or settled status under the EU Settlement scheme
- You must have been resident in the UK or an EEA country continuously for the 3 years preceding the start date of your course. For learners living in the Greater London Authority area only you must have valid permission to live in the UK for at least 12 months in duration from the start date of your course
- If you are seeking asylum, you must be currently living in the UK and applied for asylum at least 6 months prior to the beginning of the learning programme
- You must be aged 19 or over as at the 31st August 2024 for courses in the 2024/25 academic year
- You must agree to commit to and complete an Individual Learning Plan in agreement with your course tutor
Who can join this course
This course is designed for adults who want to build effective, professional speaking skills for customer service roles. Whether you're preparing for employment or currently working in a customer-facing environment, this course will help you communicate clearly, confidently, and courteously in a range of workplace situations.
Through interactive activities, role plays, and real-world scenarios, you'll practise active listening, handling difficult conversations, and using positive, professional language. The course also supports the development of clear pronunciation, tone, and confidence when speaking in person or on the phone.
Is this course for me
Ideal for learners seeking work in retail, hospitality, call centres, reception, or any public-facing role where communication is key.
Joining your course
Delivered online
If you require any information about joining this online course then please call 03000 41 22 22 and quote the Course Code ONL/150755/Q/PF.