About our online learning
To deliver our real time online courses, events and demonstrations, we have chosen software to ensure that they are easy to join and user friendly.
Most of our online courses, events and demonstrations are delivered via Zoom. We’re developing our own practices and working with Zoom to improve the service as well as the advice that we can give to you and our tutors. This is to help you stay safer online and to ensure that you receive the same learning experience online as you would in centre. We also must balance usability with privacy and security.
How to join
1. When you enrol you will receive joining instructions by email
2. You can join your course directly from a modern internet browser on your PC, Mac, Linux or download the app onto your computer, iPhone, iPad or Android device. You can then use settings in the app the customise your experience. Zoom works best on wi-fi, although it is also possible to take part using a 3G or 4G mobile phone connection
3. Click on the link that you receive from us, on the stated date and time. You will then enter a waiting room to be admitted to your course by your tutor. This is so that we can screen who accesses the course
4. Before you join your course, you will be asked to enter your name. This will be shared with your tutor and the other attendees. Please ensure that this is accurate but do not use your personal email address or any other information that you do not wish to share. Your first name and the first letter of your surname will suffice
Learners guide to using Zoom
Please tell your tutor whether you are using a smartphone, tablet or laptop. Prior to your online lesson you should ensure you have any equipment you need and a suitable space to work.
You can download the Zoom Desktop, Tablet and Mobile Phone App for free. Please note you do not have to sign up for an account to join the Kent Adult Education sessions. The downloaded app will work without you having to sign in.
Do not worry if you do not get the link until the day of your class. As long as CLS have your most up to date email address on file, you will be sent a link.
Follow the guide for the relevant device you will be using to access Zoom.
Tablet/Mobile Phone Devices
1. Install the Zoom Cloud Meetings
Apple devices via App Store
Android devices via Play Store
2. When prompted skip add a payment option and do not add your payment details. Zoom is free to download
3. Your App will now work when you get the link to the lesson from your tutor.
4. Your tutor will send you the link in an email with a password to enter your online lesson, prior to the session starting
5. You now have 2 options - Click the Zoom Meeting link and select the Zoom App or Google Chrome to enter the Zoom room
6. You may be prompted to connect with your video and audio
7. When you enter the Zoom meeting you will be in a waiting room ready for your tutor to start the online session
You can access your Zoom lesson via the Google Chrome web browser or by downloading the Zoom Desktop app.
1. Your tutor will send you an email with your invite to the online session
2. Click on the link in the email or copy and paste the link into Google Chrome or Edge. Please do not use Internet Explorer
3. When prompted, click Open Zoom
4. A window will pop up with the waiting room message, 'Please wait the meeting host will let you in soon'
5. You will get the option to test your audio
6. You will need to start your video by clicking on the video icon
Frequently Asked Questions about Zoom
What is Zoom?
Zoom is an online meetings facility; you are taught by your tutor in real time. If you use Facetime or other video chat programmes, it's very similar but designed for groups.
Is Zoom secure for the online delivery of courses?
KCC ICT Compliance and Risk Manager has stated that Zoom is safe as a training platform, and for one way communication, but should not be used for commercial (non-teaching) purposes or where personal information is being exchanged.
My class is being delivered by Zoom; do I need to pay for Zoom?
No Zoom is free. Please see our Learners Guide to Using Zoom above.
When will I receive my Zoom invite?
Your tutor will email you before the course starts. This is not an automated system so you may not receive the invite until an hour or two before the course starts.
Please set up Zoom before you receive the invite following our Learners Guide to Using Zoom above.
My class starts in an hour and I haven't received an invite, what should I do?
Please check that the email hasn't gone into your Spam or Junk mail. The email will be from your tutor, not an Adult Education centre so will be in the format of FirstName.LastName@CLSEducation.
Please also check any other email accounts you have, as you may not have updated us if you have changed the one you use.
If your class is continuing (e.g. more than one class) then the invitation from the previous week should work.
I've checked my Spam and Junk mail and don't have an email, who do I contact?
If you haven't had an email and your course is due to start within two hours, please contact Kent Adult Education on 03000 41 40 25*
I have done the first session and had some problems. Who should I contact?
Call our Customer Relations team on 03000 41 40 25* and they will be able to help.
Do I have to attend the session at the allotted time or can I have a recording?
Our online courses are in real time, just like face to face courses. They are not recorded and not available later.
Zoom’s privacy notice can be found here: https://zoom.us/privacy-and-legal
Information about Zooms’ commitment to privacy and security can be found here: https://zoom.us/docs/en-us/privacy-and-security.html.
We look forward to welcoming you to our growing online community.